Privacy policy

ROOKAKON – PRIVACY POLICY
Last updated: June 4th, 2026

1. Overview

Rookakon (“we”, “us”, “our”) operates this website and related services (the “Services”).

This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our Services. By using our Services, you agree to this policy.

Our store is hosted by Shopify, which provides the infrastructure to operate our business.

2. What We Collect

We collect personal information necessary to operate our business, including:

Information you provide directly:

  • Name, email, phone number
  • Billing and shipping address
  • Account details (if created)
  • Communications with us

Transaction data:

  • Orders, purchases, returns, and payment confirmations

Device and usage data:

  • IP address, browser type, device identifiers
  • Pages viewed, interactions, and session data

Payment information:

  • Processed securely via third-party payment providers (we do not store full card details)

3. How We Use Your Information

We use your information to:

  • Fulfil orders (processing, shipping, returns)
  • Operate and improve our Services
  • Communicate with you (order updates, support)
  • Prevent fraud and maintain security
  • Comply with legal obligations
  • Marketing (optional): send promotions where permitted

If you opt in to receive SMS marketing messages, we may send promotional offers, product updates, abandoned cart reminders, and other marketing communications. Message frequency may vary. Message and data rates may apply. 

You may opt out of marketing communications at any time.

4. Sharing Your Information

We only share your information where necessary:

  • With Shopify and service providers (payments, shipping, analytics, customer support, and SMS/email communication platforms)
  • With marketing and advertising partners (where applicable)
  • When required by law or to protect our rights
  • In connection with a business transfer (e.g. sale or merger)

Mobile phone numbers, SMS consent records, and text messaging opt-in data are not shared with third parties or affiliates for their own marketing purposes. Third parties are required to handle your data in accordance with their own privacy policies.

5. International Data Transfers

Your information may be processed outside your country, including by Shopify and its partners.

Where required, we rely on appropriate legal safeguards such as standard contractual clauses.

6. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction
  • Request deletion
  • Request data portability
  • Opt out of marketing

To exercise your rights, contact: support@rookakon.com

We may need to verify your identity before processing requests.

7. Australian Privacy Rights

If you are in Australia, your data is handled in accordance with the Privacy Act 1988.

You may request access or correction of your personal information at any time.
If you believe your data has been mishandled, you may lodge a complaint with the Office of the Australian Information Commissioner.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

9. Security

We implement reasonable safeguards to protect your data. However, no system is completely secure, and transmission of information is at your own risk.

10. Children

Our Services are not intended for individuals under 16. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

13. Contact

For questions or requests:
support@rookakon.com