Shipping policy
ROOKAKON - SHIPPING POLICY
Last updated: May 19, 2026
1. Order Processing
Orders are processed Monday to Friday (excluding public holidays).
Orders are typically dispatched within 1-3 business days.
Once dispatched, you will receive a confirmation email with tracking details.
2. Shipping Timeframes
Delivery times are estimates only and may vary due to carrier delays, customs processing, or external factors.
Australia
- Standard: 5-8 business days
- Express: 3-5 business days
International
- United Kingdom: 5-8 business days
- United States: 5-10 business days
- Rest of World: 7-15 business days
3. Shipping Costs
Shipping rates are calculated at checkout.
Promotional shipping offers may be available from time to time.
4. Tracking
All orders include tracking.
Tracking updates may take up to 48 hours after dispatch to appear in the carrier system.
5. Customs & Import Charges
International shipments may be subject to duties, taxes, or import fees imposed by the destination country.
These charges:
- are not included in our pricing
- are the customer’s responsibility
If a shipment is refused and returned, we will refund the order value excluding original shipping costs.
6. Delivery Responsibility
Australia
Under the Australian Consumer Law, we are responsible for your order until it is delivered to your nominated address.
If your order is lost or damaged in transit, we will provide a replacement or refund.
International
For international orders, risk transfers once the parcel is handed to the carrier, except where local laws provide otherwise.
Where a shipment is confirmed lost in transit, we will investigate and provide a resolution at our discretion.
7. Address Accuracy
You are responsible for providing accurate shipping details.
If an order is returned due to an incorrect or incomplete address:
- reshipping will require payment of additional shipping fees, or
- a refund will be issued excluding shipping costs
8. Delays, Loss & Investigations
Delays may occur due to factors outside our control.
If your order is significantly delayed:
- Check tracking updates
- Contact the carrier
- Contact us at orders@rookakon.com
A shipment is considered lost only after carrier confirmation.
Once confirmed, we will offer a replacement or refund.
9. Pre-Orders
Pre-order items will include an estimated dispatch date.
Orders containing pre-order items may be shipped together once all items are available, unless otherwise stated.
10. Returns
All returns must be approved before being sent.
Returns address:
1307/50 Murray Street
Sydney NSW 2000
Australia
Refer to our Returns & Refund Policy for full details.
11. Contact
Email: orders@rookakon.com
Phone: +61 450 169 740